Ignition Casino’s Player Commitment

Serving you better so you can play harder

Ecommerce

• We will never miss a payout. Our commitment to fast, safe withdrawals will keep you in the driver’s seat.
• We will get your withdrawal to you within 24 hours for Bitcoin (or other cryptocurrency) as well as with any Player Transfer or Voucher.

Safety/Security

• We use reCaptcha and SMS Validation to ensure the safety of your account.
• Additional account security measures will be top of mind and we will continually improve them as technology evolves.

Product

• Our selection of poker games will continue to be among the best in the industry, from daily Sit & Go and Turbo tournaments to multi-million dollar special events.
• We have a firm commitment to abide by our Poker Tournament Cancellation Policy.

Customer Service/Self Service 

• Our Help Center will continue to offer support in several ways and we’ll keep improving it, based on your feedback.
• You can contact customer service 24/7:
  • Live Chat (24 hours a day)
  • Email (reply within 48 hours)
• The Ignition Forum is moderated and available 24/7 – to get additional info from fellow players.
• Our bonuses will be paid on time and quickly so you can get into even more action.

Notifications

• If an unexpected site outage occurs, we will let you know the details within 60 minutes.
• If we determine that you deserve extra consideration as result of unexpected downtime, we will resolve it within 48 hours.
• You will be given notice a minimum of 24 hours before any planned maintenance.
• Whenever possible, we will let you know 7 days in advance of any changes to existing programs, products or bonuses.